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February 16, 2024 at 3:09 PM

The Tāmaki Makaurau Recovery Office has put in place a team of Navigators to support residential property owners impacted by the extreme weather events. Navigators provide a free and confidential wrap-around service to:

1. Provide one-on-one support and assistance.
2. Make sure you have the most up-to date-information, while connecting you to other support agencies like Work and Income, Ministry of Business, Innovation and Employment (MBIE), and New Zealand Claims Resolution Service (NZCRS)
3. Help you to gain access to specialist services like legal advice and budget advice.
4. Update you on grant applications/financial assistance available.
5. Support you with Housing/tenancy issues/temporary accommodation/resettlement.
6. Help you access other social and health services like counselling services and GP services.

You can contact the Navigators by:

• Email navigators@aucklandcouncil.govt.nz and we will get back to you within a few days.
• In-person at one of our drop-in sessions at a community facility near you.
• Phone 09 884 2070.
• Fill in the online form for referral to the Storm Recovery Navigation Service.

More information around the Navigation Service and Auckland Recovery

1. Newsletter Stay up to date with Auckland Council's Recovery e-newsletter | Sign up now - OurAuckland
2. Frequently Asked Questions (FAQ) Recovery FAQs - OurAuckland
3. Other Information Recovery - OurAuckland and Insurance Council - Disaster Recovery