Service & Resource Directory

WAVES is not a direct service provider. We are not able to provide support to those experiencing family violence. If you are looking for family violence support, here you will find a brief list of some of the service providers in West Auckland, as well as a list of national helplines.

‍If you or someone you know is in immediate danger, call 111 (if it is unsafe to speak, press 55).

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Age Concern

Confidential elder abuse prevention, advocacy, and education, plus accredited visiting, total mobility, and in-home support for Waitakere’s older people.
Elderly
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CARE Waitākere

Therapy for all ages, parenting support, subsidised counselling, budgeting, and group programmes (Seasons, Breakthrough, Storm Birds, DBT-based Skills for Life).
Family
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Family Action

Family Action offers a range of free services for those who have experienced abuse, trauma, family and sexual violence.
Family
Children
Youth
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Family Works Northern

Family Works Waitākere, based in Avondale, provides counselling and social work services and a range of group programmes for children, young people, parents, caregivers and families.
Children
Family
Family Violence
Counselling
Parenting
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Lifewise

Lifewise NZ is an Auckland-based community social development organisation. We’re here to help people living with hardship have better opportunities and futures.
Family
Counselling
Visit Them
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Man Alive

Man Alive provides specialist counselling, group programmes, and whānau support to help men and families build respectful, violence-free relationships.
Men
Family Violence
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NZESS

A not-for-profit organisation that is governed by a Board of Trustees, including chairperson, secretary, and treasurer, from different cultural and professional backgrounds.
Family
Children
Counselling
Parenting
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Pillars

Pillars Ka Pou Whakahou is a charity that actively supports the tamariki and whānau of people in prison or those serving a community-based sentence.
Family
Children
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Te Whare O Ngā Tūmanako

A not-for-profit organisation providing support for wāhine, their tamariki, rangatahi and whānau to live free from any form of violence and abuse.
Women
Family
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The Fono

The Fono is a proven leader in delivering health outcomes for the people who need it the most, fostering well, safe, vibrant and informed communities.
Family
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Tu Wahine Trust

Kaupapa Māori counselling, therapy and support for survivors of sexual harm (mahi tukino) and violence within whānau.
Sexual Violence
Visit Them
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We couldn't find any services matching your search. Try adjusting your filters or browsing by category. If you need urgent assistance, visit our Find Help page for emergency support options.

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Helplines

Need help now? Contact a helpline below

Are You Ok 24/7 Family Violence Helpline

Family violence specialists available 24/7 to provide support on the phone or on webchat.
0800456450
Visit Them

Safe to Talk

Free, 24/7 confidential support for people who have experienced sexual harm
0800 044 334
4334
support@safetotalk.nz
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Shakti

24/7 crisis-line that is able to provide support in a number of different languages.
0800742584
crisisline@shakti.org.nz
Visit Them

Elder Abuse Response Service

If you have concerns about how you are being treated or feel frightened or at risk, help is available. It’s free, and available 24 hours a day.
0800 32 668 65
5032
support@elderabuse.nz
Visit Them

Youthline

24/7, free, confidential help available for young people.
0800 37 66 33
234
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‍Lifeline

Free helpline & text services provide 24/7, confidential support from highly trained staff and volunteers.
0800 543 354
4357
office@lifeline.org.nz
Visit Them
Useful Links

Useful links to resources and information

The Centre for Family Violence and Sexual Violence Prevention

The Centre (Formerly the Joint Venture and Te Puna Aonui) champions and strengthens the collective approach of government, tangata whenua, ​ communities and whānau to enable wellbeing and a life free from family violence and sexual violence. Includes links to Te Aorerekura (National Strategy), Te Aorerekura Action Plan 2025-2030, and the Family Violence Capability Frameworks (SOS & E2E).
https://preventfvsv.govt.nz/
Visit Them

New Zealand Police

Find out how to get help for family violence and learn about Protection Orders, Police Safety Orders, the Family Violence Information Disclosure Scheme (FVIDS) and the Children's Flexi Fund
https://www.police.govt.nz/advice-services/family-violence
111 for emergency, 105 to make a non-emergency report
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Vine | Violence Information Aotearoa

Vine is your national centre for family violence and sexual violence research and information in Aotearoa New Zealand.
https://www.vine.org.nz/
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Are You OK: Family violence – it’s not ok

Information about family violence and getting support for you or someone else including a service finder tool.
https://www.areyouok.org.nz/
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Change is Possible

Information and support for those seeking help to change their behaviour.
https://www.changeispossible.org.nz/
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Social Service Providers | Te Pai Ora o Aotearoa

A membership-based organisation for all community-based social service providers, Strengthening the social sector through advocacy and engagement, learning and development, relationships and sector leadership.
https://www.sspa.org.nz/
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Office of the Privacy Commissioner

The Office of the Privacy Commissioner (OPC) is an Independent Crown Entity. It is their job to regulate the Privacy Act 2020 and make sure agencies know what rules they need to follow to share information safely and appropriately. Includes guidance on sharing information to protect the wellbeing and safety of children and young people.
https://www.privacy.org.nz/
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